By email at: [email protected]
By telephone/audio at: 903-533-8008
By videoconference/chat at:
BELOW ARE MORE CHOICES OF ONLINE THERAPY THESE ARE SPECIALTIES Regular Business Hours: (Specify in your Request)
*ONLINE RELATIONSHIP COUNSELING
*ONLINE MARRIAGE & FAMILY THERAPY
*ONLINE DOMESTIC VIOLENCE COUNSELING
*ONLINE ABUSE COUNSELING
*ONLINE MENTAL HEALTH COUNSELING
*ONLINE ALCOHOL & DRUG THERAPY
*ONLINE CHRISTIAN COUNSELING
*ONLINE GRIEF & LOSS THERAPY
In anticipation of computer crashes, server congestion, phone line outages, and other technical difficulties, we promise every effort to provide the service you have requested in the most timely manner possible. If necessary, we will phone, fax, or "snail-mail" our service response when internet technology fails. It is your responsibility to provide complete and accurate information on the order forms so our staff members can reach you by telephone, fax, email, or "snail-mail" when necessary. Any service request not fulfilled to your complete satisfaction as a result of our failure to perform is eligible for a full refund. However, our maximum liability is limited to the fees actually paid by you for our services. We will not be held liable for any damages that may be attributed to any third party, such as "PayPal" or the companies that host our websites. Any person requesting our services agrees TimothyRobertsTherapy.com company and our staff members will not be held liable for any special, incidental, indirect, or consequential damages or loss arising from the use or inability to use any of the services we offer. Please be advised that our website uses "cookies" to process orders and link to third party websites, such as advertisers. Some third parties may collect information about you and your browsing history. However, TimothyRobertsTherapy.com does not collect or sell any information except as necessary to process your order. All counselors, therapists, coaches and consultants listed on TimothyRobertsTherapy.com website are "independent contractors" in private practice, and are not "employees" of the company. Credentials are verified prior to listing and documentation is available from each staff member upon request.
Our online counseling services are NOT appropriate for emergency situations! These services are not appropriate for emergency situations or persons having suicidal thoughts. Our services may require payment processing, email response, or scheduled appointment. It may be 48 hours or more before you connect with a counselor. In a crisis, please go to a hospital emergency room, or call "911" and ask for a mental health professional.
* FREE National Suicide Prevention Lifeline 24/7 at 1-800-273-8255 *
HOW SOON CAN I EXPECT A RESPONSE?
E-mail based services ordered through our secure shopping carts are often answered within 48 hours or less. Appointment based services are often scheduled within 48 hours or less. However, factors beyond our control may cause delays. If you don't receive service from a staff member within 72 hours, please call, e-mail or use COMMENTS to report the issue to our office. You may read our "Service Satisfaction Policy" above for additional information.
Virtual Office Hours to be determined on a Case by Case basis
|Tuesday||?:00 AM - 5:00 PM|
|Wednesday||?:00 AM - 5:00 PM|
|Thursday||?:00 AM - 5:00 PM|
|Friday||?:00 AM - 5:00 PM|